Lenovo — Moto G6

Dear Motorola

My name is Praveen and had been a customer of Motorola from the flip phone onwards.

Currently have been using Moto G6 for the last 2 + years.
This set has developed issues with speaker/mic. Have given this to the service center “Dreams Mobiles CGI-CTG “ on 7/11

Address for this center is
Dreams Mobile
Kairali Plaza
Karamana : Po
Trivandrum : 695002

Service center has claimed that parts will be available by next week Tuesday (10/11/2020).
They also mentioned that they will call me and update on 10/11.
There has been no response, called up multiple times on the below numbers.

[protected] ( Contact us mentioned in service bill )
[protected]

Would like to make complaint on
1) Attitude of the front office is appalling while responding to call
2) Call are picked up after multiple tries.
3) Rude response via call. ( Like “Will call you back” and noting is heard )
4) Never will the call back if the parts are NOT received .
5) No proper communication on the update (

It’s a night mare to get to the service center, Stays approx. 20 Km from this service center .

As there was inordinate delay and very back behavior, more over made 3 times visit to the center.
After all this the equipment was not rectified.

=======================” Would like to get the 200 Rs back “ ======================

Let me know what is the procedure to get this done.
If there are issues, do keep me posted will look for other option to call this charge.