Lenovo — New Lenovo G50-80 Laptop problem

Address:	East Godavari, Andhra Pradesh, 533105
Website:	www.lenovo.com

Hello,

I've bought a laptop Lenovo G50-80 series notepad configuring 1TB Hard disk, 4 GB RAM and 2GB Graphic card on 20th October from Authorized dealer of Lenovo "Sri computer world, Rajahmundry, Andhra Pradesh".

On the 6th day from the purchase date my Lenovo Laptop screen got struck on the Windows login page. I thought it might be a problem with some drivers and went to the dealer where I've purchased this product, They just updated the drivers and gave it back. The very next day i found the same problem and went for a solution on 27th October 2016. Then they have changed the operating system in my machine and again i went home hope everything will be fine. But it wasn't stopped there and drag me to dealer again for the same issue. Then the dealer suggested me to visit the nearest Lenovo service center, there the service guys just updated the BIOS of my machine and then it has worked for some 2 or 3 days.

Again when i opened it on 2nd November the problem was provoked again and i was dumbstruck with this 34000 worth laptop. I went to dealer and service station there the senior guy told me to replace for the new MOTHER BOARD for a 10 days old LAPTOP. As a customer I've trusted LENOVO that it is really excellent product.

I've requested for D.O.A but dealer said it should be intimated within 7 days but I've been roaming around dealer and service station since the sixth day of purchase. The same has been reported by the dealer to the local Lenovo supplier explaining the scenario.

Then untill now I've got several responses from Lenovo guys saying different things. Mr.Nagra j N.K ( South region BP- SPOC), Lenovo contacted me about the issue and told me that he cannot provide me the D.O.A of the product as the trail Mail was reported on 3/11/2016. I myself personally spoke to him regarding this and asked him regarding his trust on his product. His answer got me awestruck, because he is saying he cannot guarantee that Lenovo is a trustworthy brand. Also I've asked to visit the service station for motherboard replacement and as a frustrated customer I've asked him what if the laptop doesn't work after the new motherboard installation, for that he is not even supporting your company but keep on saying he can only provide the Service to the machine whether how many times it is failed to perform.

I was really saddened and got upset with the product and it really effected my ongoing work. I l have brought this laptop on urgent basis for my company needs and it has became problematic from the 6th day of purchase. I need an answer from the company that if i can trust them with the product or else can i recommend this to all the contacts to never to go with the product anymore. Please give me a valuable reply and let me know the further process on emergency basis.

Mail: Vinnakota.[protected]@gmail.com