Lenovo — Non-activation of Windows and inaccessible MS Office on New Lenovo Laptop Request for Immediate Assistance

Address: Lenovo India Pvt. Ltd. No. 10/1, Maruthi Infotech Centre, 12/1 & 12/2, Inner Ring Road, Amarjyothi Layout, Domlur, Bengaluru – 560071, Karnataka, Indi

Non-activation of Windows and inaccessible MS Office on New Lenovo Laptop – Request for Immediate Assistance2

From:
[protected]@yahoo.com
To:
[protected]@lenovo.com,
[protected]@microsoft.com,
[protected]@microsoft.com,
Lenovo India Services,
Lenovo Support
and 3 more...

Sat, 19 Jul at 11:09 pm

To: Phagwara, July 19, 2025
1. Lenovo India
📧 Email: [protected]@lenovo.com
📮 Postal:
Customer Service Head,
Lenovo India Pvt. Ltd.
No. 10/1, Maruthi Infotech Centre,
12/1 & 12/2, Inner Ring Road, Amarjyothi Layout,
Domlur, Bengaluru – 560071, Karnataka, India

2. Microsoft India
📧 Email: [protected]@microsoft.com, [protected]@microsoft.com
📮 Postal:
Microsoft India (R&D) Pvt. Ltd.
Tower A, Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru – 560103, Karnataka, India

Subject: Non-activation of Windows and inaccessible MS Office on New Lenovo Laptop – Request for Immediate Assistance

Respected Sir/Madam,

I am writing to express my grievance regarding the following issues with my newly purchased Lenovo laptop and seek urgent resolution:

Product Details:

Brand/Model: Lenovo V15 G2 IJL

Serial Number: PF5E0RH8

Case No. (Lenovo Support): [protected]

Windows Error Code: 0x80072EE7

Issues Faced:
Laptop Hanging Issue:
After purchasing the laptop, I faced repeated hanging issues. Upon reporting, Lenovo's technical team reinstalled Windows 11. Post reinstallation, the hanging issue seems resolved.

MS Office Inaccessible:
The laptop came with pre-installed Microsoft Office. However, after reinstallation, the Office apps are visible (e.g., Outlook, Microsoft 365 Copilot, Microsoft Family, etc.), but I am unable to activate or access their full functionality. Lenovo support has redirected me to Microsoft for this issue.

Windows Activation Failure:
The system displays an error:
“We cannot activate Windows on this device.” Error code: 0x80072EE7
Troubleshooting shows that the system has a digital license for Windows 11 Home Single Language, but activation is not completing. Lenovo technicians have not provided a Windows product key and advise me to contact Microsoft directly.

Relief Sought:
Immediate assistance in activating Windows 11 using the valid digital license.

Enable and activate Microsoft Office as per pre-installed rights provided with the system.

Provide official product keys (if applicable) or resolve licensing mismatch.

Provide written clarification on OEM responsibility regarding Windows and Office activation post-service.

Attachments:
Invoice copy of Lenovo V15 G2 IJL

Screenshot of Windows Activation error

Installed apps list (showing Microsoft Office components)

I request that the concerned departments at Lenovo and Microsoft coordinate effectively to resolve this issue promptly, as I am facing productivity loss due to these limitations on a brand-new system.

Looking forward to a quick and positive response.

Sincerely,
Rajneesh Madhok, Advocate, Punjab & Haryana High Court, Off: Railway Road, Goal Chowk, Phagwara-144401 (Pb)
📞 Phone: [protected], [protected], Email: [protected]@yahoo.com