Lenovo — Non cooperation by the service centre, located at gol market, delhi.

Address:

New Delhi, Delhi, 110001

I have purchased Lenovo Model Number-A6020a40, Serial Number:IMEI-[protected] through Amazon.in in the month of August, 2016 (probably on 12.08.2016).

In the said phone, the problem regarding mobile network problem has been occurred continuously. When, I went to the Service Centre, located at 3, Shaheed Bhagat Singh Marg, Sector 4, Gole Market, New Delhi, Delhi 110001 for its repair as the phone is in warranty period and I produce the original Bill. But the representative of the service centre has refused for its repair with the reason that that the back side of the phone has been scratched. Hence, he is unable for its repair under provision of lenovo company rule.

In this regard, I explain to the representative that the scratched is minor, which is avoidable. But still he is denied for its repair and stated that the company policy is that when any scratch will found on the mobile either minor or major then the service center will not liable to repairing in any manner.

In view of the above said behavior and mentally harassment by the service centre, as a consumer I am full disturbing and requested to in the interest of the consumer and in the interest of the goodwill of the Company, please interfere in the matter on priority basis and sort out my genuine problem and informed me accordingly.

Thanking you,

Sh. Pradeep Kumar, R/o RZF-706, Street No. 1, Raj Nagar Part-II, Palam Colony, New Delhi-110045.

M.No. -[protected]