Lenovo — Not cancelling my order

I placed an order with lenovo india early this month only to be informed that they cant fulfill the order due to covid as of now. I clearly understand that, as the delay was for over a month i requested them to cancel the order and issues the refund. They are not doing that, i have even started to pay emis to my bank for something i dont have. I need them to cancel the order ans issue a full refund right away

Order id :[protected]
Email id :nishant7. [protected]@gmail.com