Lenovo — Not considering underwaranty

amit kumar21

from Haridwar, Uttarakhand

Address:

Dehradun, Uttarakhand, 248001

Hi,

I am Amit kumar
A Genial user of lenovo.

I visited to lenovo authorized service center

Address: L-122 -A MDDA Complex 1st
Near clock tower Dehradun uttarakhand 248001

Case: till today morning my Lenovo k5note smartphone was working very well
Then I move to my office distance 5 km and checked my phone touch was not working properly was not able to open my pattern lock due to screen touch issue...and I went to service centre as mentioned above.

i met with Mr.Pankaj mehta (center manager )and they gave my phone to checked Mr.Manoj (engineer ) After 20mint they said there is a touch issue with the phone so display will be change but it will be not considere underwaranty Because
The phone Body was little cracked bottom left side. and it will be charged Rs.4000+

I am very shocked there is no conection between touch screen and phone bottom body both are diffrent part.(i had shared all the photos in attachment)
my phone is under waranty then why i am missguiding.

when i said to Mr. Pankaj mahta give me the problem report detailed he was avoiding to give me when i forced then Ms. Pooja (Manager) she gave me but not ready to give sign and stamp. On paper.

Why the are missguading me.

Kindly check and urange a call for me.

I want my problem shorted.
Please don't insist me to take a strict action.

Thanks

Regards
Amit Kumar
contact:[protected]

+15 photos

Was this information helpful?

No (0)

Yes (0)

Lenovo customer support has been notified about the posted complaint.

Apr 28, 2017

Updated by amit kumar21 Still I did not get any response.

How careless the team.

I think I have to go for second level.

May 01, 2017

Updated by amit kumar21 [protected] Forwarded message[protected]
From: "amit singh" <as.[protected]@gmail.com>
Date: Apr 27, 2017 11:26 AM
Subject: Re: Not considering underwaranty
To: <ct.lenovo.[protected]@b2x.com>
Cc:

Kindly find attachment related all.

On Apr 27, 2017 11:17 AM, "amit singh" <as.[protected]@gmail.com> wrote:

Hi,

I am Amit kumar
A Genial user of lenovo.

I visited to lenovo authorized service center

Address: L-122 -A MDDA Complex 1st
Near clock tower Dehradun uttarakhand 248001

Case: till today morning my Lenovo k5note smartphone was working very well
Then I move to my office distance 5 km and checked my phone touch was not working properly was not able to open my pattern lock due to screen touch issue...and I went to service centre as mentioned above.

i met with Mr.Pankaj mehta (center manager )and they gave my phone to checked Mr.Manoj (engineer ) After 20mint they said there is a touch issue with the phone so display will be change but it will be not considere underwaranty Because
The phone Body was little cracked bottom left side. and it will be charged Rs.4000+

I am very shocked there is no conection between touch screen and phone bottom body both are diffrent part.(i had shared all the photos in attachment)
my phone is under waranty then why i am missguiding.

when i said to Mr. Pankaj mahta give me the problem report detailed he was avoiding to give me when i forced then Ms. Pooja (Manager) she gave me but not ready to give sign and stamp. On paper.

Why the are missguading me.

Kindly check and urange a call for me.

I want my problem shorted.
Please don't insist me to take a strict action.

Thanks

Regards
Amit Kumar
contact:[protected]

I also mailed to concern department. But they are also highly iresponsible

I will take this matter on court as I have almost got the loss Rs.1.5 lac cause of the worst service lost my so many important data and still my phone is almost 80% not working.

Thanks
Regards
AMIT KUMAR

May 01, 2017

Updated by amit kumar21 I think company has mentioned wrong service resolutions e-mail I'd

No once is responding.