[Resolved]  Lenovo — Not refunding

Address:

Raipur, Chhattisgarh

Dear Team, The phone I purchased was faulty from start. Now I have given it back to their service centre in raipur as I received an email from Lenovo to return the handset so that they can process the refund. I submitted the handset to their service centre on 12th Dec & now its over 1 month & no reply from Lenovo. There is no telephone number. All I can do is email & in that email they are just replying thar we will refund you soon...its over a monbth now. I request you to look into this issue & help me fight this back. Below is the original email I sent to Lonovo to express my discomfort with their product. Thanks, Hemang Patel [protected]@gmail.com I had purchased Lennovo P780 in April 2014 from Relience Digital, Raipur, Chhatisgarh. Its been just over 6 month now & I had to submit the phone to your service center 'IT Care', Raipur for 3 times now. Ongoing issue are: 1. Network issue: Phone leaves network automatically 2. Data connection is automatically switched off 3. One point of time its was just automatically switched off Clearly there is issue with this handset & service people have already changed the mother board twice. Currently phone is with service station, IMEI/SN no. [protected] for over 20 days now. (SRIN[protected] & there are awaiting parts from your delhi office for the faulty product. I am tired of going to your service station, which is over 5 km from my resident. I have been very patient on this issue. You know that the product is faulty, I request you to issue me new phone as it is embarrassing to have spent over 16000 rs on the handset, which has hardly worked from time of its purchased. Should you require any more information please contact me on [protected]. I will appriciate if you could take my case on priority. Regards, Hemang.