Lenovo — P780 Smart Phone Repaire

I have purchase one Lenovo P780 IMEI NO [protected] from Saluja Automobiles, burdwan through Mr. Anindya Khamaru on 18/06/2014. After some days of purchase it was giving network problem frequently what I discussed with Anindya and he suggested me changing sim Card will solve the problem or may be some problem with the network of mobile service provider, how ever, I changed the sim card and vodafone customer care confirmed that the problem is in handset because they shown me with other 5-6 mobiles where there is no problem with network. 1st I handed over the phone to your service center IT Campus, Burdwan on 23/04/2015 and they returned on 09/05/2015 without taking any action, the same problem was persists what I shown to them, then and their I handed over the phone to them on 09/05/2015, again they returned the phone on 10/06/2015 as it is without doing anything same problem was there which I shown them again, then and there I returned them the handset on 10/06/2015 for proper servising. All the memos are attached. After that I have talked to Mr.Sudipta Chatterjee he assured several time that today or tomorrow he will return my phone in perfect condition after that uncountable today or tomorrow passed but no communication from your end. Till now the hand set is with you and there is no communication from your end despite of several phone call from me. Its really painful experience for a customer from a reputed company like LENOVO, who is playing with customers hard earn money and sentiment though I have purchased another lenovo phone by the request of Mr. Anindya Kahamaru. Already I have purchased one handset because now a days mobile is an essential comodity so without handset passing long more than three (3) months is really dificult. The model itself is defective other wise in todays world repairing a phone takes more than 3 months is unbelievable or your support service is not up to the mark. Till date neither you handed over my handset in perfect condition nor there is any feedback from your end so, why LENOVO must not pay me Rs.1, 00, 000/- (Rupees one lac only) for refund of phone value plus work loss what I made for the phone and assurance from your useless support officials plus harassment what I suffered for your nonsense activities. Its really a horrible experience in my life for a mobile phone though I’m using mobile phone from Dec’98. If I’ll not get any positive answer from your end within 5 (five) working days from today it means you are forcing me to seeking legal action against you, which is not a very prestigious activity for both o[censored]s.