Lenovo — Poor service provided by Lenovo authorised service centre - Shree Service Tech, Vashi Navi Mumbai

Address:

Office No. 428, A-Wing, 2nd Floor Vashi Plaza, Sector 17, Vashi, Navi Mumbai, India

My Lenovo Yoga laptop S.No. PF1GC76L one of the 'Cntrl' key was not operating. The laptop was out of warranty.

Laptop was handed over to 'Shree Service Tech' Vashi, Navi Mumbai, India on 25 Sep 2021. It was told that within about 3 days they will advise about the quote for the repairs to take this matter forward. Invoice SST/2021/02111 dated 25 Sep 2021 was issued by the said service centre.

Till date have written two emails and have called them 4 to 5 times, however no email response has been received and each time after calling them, they say will let you know soon, and wait for someone to call from the service centre.

I am little surprised by the services being offered by Lenovo, actually I am not sure if this is an isolated issue with this service centre of is inherent problem with Lenovo. I do hope that Lenovo would look into the root cause of this issue and have measures in place to avoid re-occurance of such situations.

V.S Manhas
Email - [protected]@gmail.com
+91 [protected]