Lenovo — Poor service/service request numbers//[protected]/[protected]/[protected]/[protected]/[protected]

Address:	560102
Website:	www3.lenovo.com/in/en/contact

I our company we are using lenovo laptop. One of the laptop got powering issue and i had given complaint for first time on 15/11/2016. After that they had serviced for seven times for the same issue, but they cannot resolve the issue. This took around four months, after that we stated putting pressure. So they finally agreed to give replacement. Initially they gave one model for confirmation. We had also confirmed and after that they told given model is not available. Then they give another model for confirmation, telling that it is advanced model then the old one. Finally it got delivered two weeks back. Our old laptop is having cd drive and finger print scanner. After receiving we had checked the laptop, there is no cd drive and finger print scanner available. We dont know in what perspective they had told that is higher model. We got frustrated and decided to keep the same laptop as asking again for replacement is a very tedious process. Then we thought to switch on and use the laptop. Then again comes the lenovo trick, the os pre installed in the laptop cannot be activated. From lenovo, they are telling to ask microsoft. Micro soft is asking to contact lenovo. Lenovo technical team took laptop on remote and worked for two days, but no use. They cannot retrieve their own company laptop's product id and os product key. For past six months we are not using the laptop. Very poor support. Even after my case is process is moved for replacement. The support team dont know about the issue and every time when we call, they will tell laptop is under service. Even escalation team is also not working. Only one time i got reply from escalation team. The replacement officer telling over telephone, there is no use of send mail to escalation team. I had not given the full story. It is like fighting in the war to get the replacement. Their aim is to make customer irritated and throw the laptop away. So, please dont purchase lenovo laptops even if they give for free.