Lenovo — poor servicing

Address:

Mumbai City, Maharashtra, 400092

My daughter gave her mobile on dated 26/08/2017. They gave us date for 06/09/2017 it will get repair. But still now it is not done plus no proper response from the service centre side. Following are the complains:
No respect for customers
No proper manner talking
N proper information provide infact they also don't know their working
Delay in providing services and also there will some kind of defect in the piece.
I just want my mobile full money back i.e. Rs.10k. Also the charges of time and money spend by my daughter going there, calling them.
Let them keep the mobile with them.
Please find the attachment.
That is the list of written answers they gave.
Address of service centre:
Cellular World (MOTOROLA AUTHORIZED SERVICE CENTER)
107, 1st Floor, Orchid Plaza, Near Platform No.8, Off S.V. Road, Dattapada Rd, Borivali West, Mumbai, Maharashtra 400092
Contact No:[protected]