[Resolved]  Lenovo — Problem in P780 - Frustrated with the services

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Mumbai City, Maharashtra

Dear Team, Now its the heights !!! Such a pathetic services from a big brand like LENEVO!!! UNEXPECTED...!!! I had bought Lenevo P780.Other relevant details are: Model: P780 P/N: P0A9003DIN Date of Purchase:10 May 2014 Service Request No: S No: SRIN[protected] IMEI/SN NO.: [protected] Issue I: The NETWORK coverage problem in the handset was right from the first day but anyhow i managed to continue . Issue II: But in the month of July along with the NETWORK ISSUE my handset used to get HANG.This software issue was creating a lot of problem to me as a result i visited your service centre" Krishna Electronics, Thane, Maharashtra"It was their commitment to resolve the issue within 5-7 days...but after continuous follow up they managed to give the handset after approx 15 days.Problem for the delay was : "Motherboard was replaced", so it took time...okay accepted Issue III: BUT Now again...The LENEVO P780!!!... On 19th november 2014 ...one fine day their was "NO NETWORK"at all, on both my Sims(The same Sims continue to work perfectly well on other handset).I rushed immediately to Krishna services.Again they took the handset & again was given commitment that i will get my handset within 10 days. I visited on 30th November 2014 with a positive note of getting my handset.But as usual...they denied & said me to come on 6th December 2014...looking on the poor services i gave 2 days grace period & visited on 8th December 2014...Nowwwwww...checking my patience ...Handset was not repaired than also...Againnnnn was asked to come on 15th December 2014... But what?????????...I (re-re-re) visited on 16th December 2014 ...but now it was heightssssssssss!!! Now forget about giving the handset back they bluntly said "We are unable to let you know when can we give back your handset".As per them motherboard/Parts were sent for replacement which has not yet came from the company & moreover their was some parts which needs to be replaced has not reached at their service center. I am also working for a corporate in service sector & such a pathetic customer service in customer centric scenario is highly unbelievable. I hope this above mentioned description is enough for you to understand my issue.This time it almost a month that i had given my handset to the service center.. Resolve my problem at the earliest so that i am not forced to take some unfavorable action. Prompt response expected. Regards Gaurav Jain