Lenovo — Regarding Lenovo phone grevience

Address:

Hyderabad, Andhra Pradesh, 500059

This is in regard that I had surrendered my lenovo phone at lenovo service center at SATYAM ELECTRONICS (Chaitanyapuri branch) on 20.12.2016 with on & off problem without any scratches on the phone (back and front). They have asked me 10days of time for the repair. There after i've enquried about the phone but there was no proper response from lenovo service centre chaitanyapuri. I personally visited the service center on 26.12.2016 to enquire about the status of my phone. The lady sitting in the front desk had said me that my phone is under repair and will be back in working condition.
I visited for the second time for the status of the phone after 10days now she says that the phone has LIQUID DAMAGE and the phone cannot be repaired under the warranty. When I received my phone I was shocked to see my phone with a broken tempered glass and the reason for not claiming the phone under warranty.

NOTE: My phone was in a proper condition without any scratch on it. Moreover those people have asked me around Rs.8, 000 for repair & also they've taken back the receipt which was been given by them at the time submission of my phone. Moreover don't know why that service center took too long to update my phone status. The phone didnot get in contact with water so how could they mention a false statement (Stating LIQUID DAMAGE).

I request you to resolve my complaint as soon as possible.

Phone Details:-

Lenovo ZUK Z1
Model no:- Z1221
Color:- Space grey
IMEI no1 :- [protected]
IMEI no2 :- [protected]

Contact Details:-
S.HARIKA
[protected]
Email ID :- [protected]@gmail.com
Please resolve my issue as soon as possible.