Lenovo — Regarding non functioning of lte/volte signals in k6 power mobile

Address:

403521

Respected sir/madam,
I shri k. D. [censored]re r/o - b-11, postal colony, near alto porvorim post office, porvorim, bardez, goa 403521 was purchased your company mobile handset lenovo k6 power[gold, 32 gb] with imei no [protected] on[protected] from flifcart online shoping.in your company specification it is noted that this handset is compatible with lte/volte with 4 g sim. As your specification it is working fine with jio sim services when i use this handset. This handset was showing lte/volte signals in its display and all calls i/e incoming and outgoing was easily made without any interruption. But due to damage occurred i had faced display, camera and speaker problem with this handset in feb 2017 so had visited your service center at margao [mobile garage, near ktc bust stand, margao 403601] on[protected] and given my handset to your service center for repairing. They told that due to damage the warranty of this mobile void and you have pay charges for mother board replacement of rs 4800/- and after replacement you can enjoy warranty which will continue. So i was ready to pay and same was got repaired and handed over to me on[protected] by paying charges of rs 4800/- for repair to service center paid vide receipt no 637 dated[protected]. After repairing the imei no of handset is changed to [protected]. After repairing i was faced problem with network of jio sim 4g with outgoing as well as incoming calls. After repairing i was unable to call or receive the calls from others. Also handset was not showing lte/volte signals. Firstly i thought it will be the problem with sim card services so i was called to call center of jio sim services regarding this they provided me solutions of mobile setting which were made by me but no solution was got. Then i visited to service center of jio sim services to resolve the problem. Jio service center checked all requisite of their sim card and told that there is no any problem with sim services it is with handset problem. They also try another sim card in this handset but same problem was faced. So the representative of jio services suggested talking with call center of lenovo services. So i had called 2 to 3 times with lenovo call center regarding this. Every time they given solution of switch off, software update and network setting which was followed by me but problem was not resolved. So lastly i visited to service center margao again on[protected] and told them problem which was i faced ie lte/volte problem and speaker problem. They checked handset and asked me to check weather problem solved or not. But after checking by inserting same problem of network signals and speaker. After updating and flashing the mobile i was unable to make or receive calls from jio sim. Service center representative told me that this handset was not supported to jio sims for calling and there is no issue with handset it is issue with sim card service provider. But i was already confirmed from jio service provider that there is no issue with sim card. And answer of service center that his handset was compatible with jio sim is tollaty irrelevant because before change of mother board the sim card of jio was working fine and also signals of lte/volte was shown by handset. Then i called to call center of lenovo from service center and told that reprehensive of service center told that there is no facility with jio then he talked with service center head. After talking with call center service center again taken my handset and did checking with handset and told me that all software and required repair was made and check it again. Then i checked with jio sim card but same problem was faced again. Then service center head told that now we were unable to provide solution to your handset and there is no issue with handset it is issue only with jio sim. Then i tried the another sim card of jio in front of reprehensive of service center but same issue was faced then asked to representative she/he told me that the jio sim was not supported in your model and if support it may be by chance of your luck. It is very discussing issue that representative of service center gives answer like this. As before repairing this handset was supporting the jio sim and after reparing how it is possible that the specification of handset changed.
I requested to service center to collect my handset and refereed to lenovo company for solution but they were not ready and told me that what help we have to do did by us and no further help will be given to you. So i went to back and tried my sim card with same model of my friend and its very shocking me that his handset was working with same jio sim with showing lte/volte signals.
So i today i. E.[protected] again called back to call center of lenovo but neither any response was given by call center nor my complaint was ledged by them regarding this. They told me to visit service center which was already done by me on[protected]. As service center is 45 km from my native place and it is very difficult to visit frequently to service center by taking leave from office. I also talked with consumer forum regarding this with docket no 177860.
I humbly requested to you please look at this matter and give me justice.