| Address: RZ B5/B SITAPURI EXTENSION, PART-1, GALI NO. 2, NEW DELHI |
I am writing to bring to your attention a significant issue regarding the repair of my Yoga 6-13ALC6 Laptop (Machine Serial Number MP23WNA2), which I purchased along with premium support (Three years warranty) in October 2022.
The laptop developed a touch issue, where the screen was responding automatically. Upon inspection by your engineer, it was determined that the screen requires replacement. Consequently, I submitted the laptop for repair at your Janakpuri service centre on 11th July 2024.
Unfortunately, despite assurances, there has been a significant delay in resolving the issue. On 15th July 2024, I was informed that the required part is not available and it would take an additional 15-20 days to complete the repair. As of today, even after one month apporx., the laptop remains unrepaired, significantly impacting my official responsibilities.
Despite of Several e-mails from my side (screen shots are attached), the issue was not resolved. The lenovo team is keep on informing "the required part is not availble in the country". Further, Now lenovo service team is not responding my queries.
The prolonged delay in repairing the laptop is not only affecting my personal productivity but is also causing operational challenges for the company.
Regrettably, the after-sale service provided by Lenovo in this instance has been far from satisfactory. Therefore, I kindly request your immediate attention and help in solving the subject issue and urge you to provide a resolution to this issue.
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