Lenovo — Replace my Laptop

Address: Vadodara, Gujarat

DOA AttachmentsMar 6 (7 days ago) to Lencare, me, icarebrd Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected]. 2 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Vishal Patel <[protected]@gmail.com> Mar 7 (6 days ago) to DOA, Lencare, icarebrd Dear Lenovo, WE received Your Mail. ( Please Find Here Below mention Mail Copy) What Type of Information Given to me . I can not Under Stand Your Presently Received Mail... MY Problem is Not Resolve I have Parches Your Product on[protected]. and After 2 days Having No Power Issue. Please Justified How Can i replace my Laptop Mother board. Please Replace My Laptop ASAP.. Thanks & Regards, Vishal N Patel Cell:- +91 [protected]. Dear Customer, Thank you for contacting Lenovo Technical Support. In regards to your system with Serial Number: YB04489785 we would like to confirm if the technical issue is resolved. Please do not reply to this email as this mail box is not monitored. If you need further assistance regarding this Service Order you could also reach us via one of the following channels. IDEA Systems (Consumer Segment) SMS : +91-[protected] for a call back within 4-6 Business hours (Mon – Sat)(10 AM- 7 PM) (Please use the following format when messaging) <Serial Number> <STS> for Status <Serial Number> <ENV> for Engineer not visited, <Serial Number> <NISS> for New Issue, (or) <Serial Number> <PNR> for Part not received Email @ http://support.lenovo.com/en_IN/product-service/notebook_desktop_emailsupport.pa...⇄ (Mon – Sat)10 AM- 7 PM) Chat @ http://support.lenovo.com/en_IN/product-service/chatsupport.page (Mon – Fri)(9 AM- 6 PM) Note : We have a dedicated department for TABLETS. Please refer below for contact details. Tablets(IDEA & THINK) Voice :[protected]Mon – Sat)(10 AM- 7 PM) Chat @ http://support.lenovo.com/en_IN/product-service/chatsupport.page (Mon – Fri)(9 AM- 6 PM) Email : [protected]@lenovo.com (Mon – Fri)(10 AM- 7 PM) SMS : +91-[protected] (Mon – Sat)(10 AM- 7 PM) Dear Customer, You would receive/have received a survey form pertaining to your recent interactions with Lenovo contact center, requesting you to fill it, this is aimed at improving our service. *The first three questions in the form relates to your interaction with the call center and agent only. *Accessibility indicates if you were able to reach the agent within 2 minutes after dialing the Toll Free Number Please add [protected]@lenovo.com to your mailing list to ensure mails from this mailbox are not delivered to Spam/Junk folder. User Tips Procedure to create recovery media. How to Create a USB Recovery Drive and Use it to Recover Windows 8/8.1 http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?LegacyDocID=I...⇄ Document ID : HT080887 Lenovo OneKey Recovery 7.0 – Creating Recovery Disks http://support.lenovo.com/en_IN/diagnose-and-fix/detail.page?DocID=HT062597 Document ID : HT062597 Regards, Lenovo Technical Team ________________________________________________________________________________...⇄ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. DOA AttachmentsMar 9 (4 days ago) to me, icarebrd, Lencare Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 2 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Vishal Patel <[protected]@gmail.com> AttachmentsMar 12 (1 day ago) to westbp, Rrudrappa, msalvi, sraj, customercare, arun.jose, DOA, Lencare, icarebrd Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online. Why you can not Replace my Laptop?? OK You can not Ready to replace my Laptop I have to complain in Consumer Court. Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected]. 3 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Preview attachment invoice.pdf PDF invoice.pdf Mail Delivery Subsystem <[protected]@googlemail.com> Mar 12 (1 day ago) to me Delivery to the following recipient failed permanently: [protected]@lencare.co.in Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain lencare.co.in by aspmx.l.google.com. [2607:f8b0:4003:c02::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 dj1si3812000oeb.91 - gsmtp ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:cc:content-type; bh=kWNgL3OCsm+nuDA3WbNSXc7zEWP/+/4pLOU7otzkt0A=; b=yZk8db05bnX2jtmdHfrbDi2Grf5Pn7/t6gD6FEH5+ML/omRPDl3bEK55ef4WsEhThP QI4h/QFzJqo3hHLWS076N6FoFHFvQMM3LEoUjm4YnVUWaUqALubqaTk76mpHOWqfwct3 qZ9my7cbUeG1rf8NsL0akpBTvAo2SHB9yrZkQj/p8YIjuvdNwV3c+edsgZstFa8A6FNH ZZ1RSYbknZuqMZbvlsOkcD5vhaV/I/wKdI4JCxvDs18F+dRpVEArmKuzzN6uuJYuYpTC 7vDtF6akCxTXrFjKSHVNRjNDI3w9uW5OP5r1bgFc+J57QyixUmUiU/tS+mvQMKR2Z2kj Fvkw== MIME-Version: 1.0 X-Received: by 10.182.215.133 with SMTP id oi5mr34093597obc.55.[protected]; Thu, 12 Mar 2015 06:39:00 -0700 (PDT) Received: by 10.182.69.111 with HTTP; Thu, 12 Mar 2015 06:38:59 -0700 (PDT) Date: Thu, 12 Mar 2015 19:08:59 +0530 Message-ID: <CAHMMZhttUovDrefqJ5mS3Wz1Tc0GNKwEG=[protected]@mail.gmail.com> Subject: Fwd: DOA Request- YB04489785 From: Vishal Patel <[protected]@gmail.com> To: DOA <[protected]@lenovo.com>, Lencare <[protected]@lenovo.com> Cc: "[protected]@truvision.co.in" <[protected]@truvision.co.in>, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lencare.co.in, arun.[protected]@lencare.co.in Content-Type: multipart/mixed; boundary=001a11c25434a[protected] Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. *AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online*. *Why you can not Replace my Laptop??* *OK * *You can not Ready to replace my Laptop I have to complain in Consumer Court.* *Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. * Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" < [protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance ----- Message truncated ----- DOA 10:06 AM (9 hours ago) to me, Lencare, icarebrd, West, Rajeeth, Mohan, Shashikant, customercare, arun.jose Dear Customer, Greetings from Lenovo. Thank you for your valuable time on call. As per telephonic conversation, we would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. You are kindly requested to have the Lenovo machine repaired, please confirm if we could send the engineer again to your place to fix the system. Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 12, 2015 7:09 PM To: DOA; Lencare Cc: [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Fwd: DOA Request- YB04489785 Dear Lenovo, Vishal Patel <[protected]@gmail.com> Attachments5:00 PM (2 hours ago) to DOA, Lencare, icarebrd, Rajeeth, Mohan, Shashikant, customercare, arun.jose Dear Lenovo, I am Not Interested in replace my new System Mother board. You can not replace My Laptop. Give me your Add. I can send you as a Gift.. Please Find Here Attached Snap Short Of online Warranty Shown.. I am Not ready to replace My Mother board. Please Tell me Your Company Warranty Starting As a Manufacturing Date..?????? I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. see the here attached Photos of your online Warranty Check. And Also You Are Not Ready To Replace My Laptop. Please Tell Me Which Address I have Send Legal Notice... Thanks & Regards, Hemal Patel Cell :- +91-[protected]. 2 Attachments Preview attachment IMG_20150313_[protected].jpg Image IMG_20150313_[protected].jpg Preview attachment IMG_20150313_[protected].jpg Image IMG_20150313_[protected].jpg Mail Delivery Subsystem <[protected]@googlemail.com> 5:00 PM (2 hours ago) to me Delivery to the following recipient failed permanently: [protected]@lencare.co.in Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain lencare.co.in by aspmx.l.google.com. [2607:f8b0:4003:c08::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 a20si892906oig.130 - gsmtp ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :cc:content-type; bh=PUm2krPTCpa36gdGYSQz4lL+/swebNjH0JVu/D5ZLeo=; b=wBKJXhpHYpAw8kDLuJ8SdAB+Ls6t18uA01XqRvNffx7lusgDcHrLbkGpVHEKTr1yGc Zdl6ilJ3eSMf3bCKTkbsQM0VcFycVlZasGry0FW9kan+1TCfiSBzglPxE5CkX7vHSQ4i rVGAZXt/i203GIp4gxBK9NBg2pEnDk7FiIwnKRvJXHgaOGYqxl8OWBJ7FzMt8f38a6ck eqtEQnMIYU+cg849fzNPeZ1ID40DX64DXnuW+DT0kx7mzl9DXlb9X5mbMindEeMRz/M8 5yjEP5r9kFPKUsYLz5X3r2zsMzudyBMrDUdcURgiLb/N0MbETS658LBDbtaTqByk5z9t 8uHA== MIME-Version: 1.0 X-Received: by 10.182.33.98 with SMTP id q2mr32945476obi.79.[protected]; Fri, 13 Mar 2015 04:30:48 -0700 (PDT) Received: by 10.182.69.111 with HTTP; Fri, 13 Mar 2015 04:30:48 -0700 (PDT) In-Reply-To: <[protected]@APMAILMBX04.lenovo.com> References: <CAHMMZhttUovDrefqJ5mS3Wz1Tc0GNKwEG=[protected]@mail.gmail.com> <[protected]@APMAILMBX04.lenovo.com> Date: Fri, 13 Mar 2015 17:00:48 +0530 Message-ID: <CAHMMZhstKtNXNgNOvtSwXea9TKy6t6RK3Pwp=[protected]@mail.gmail.com> Subject: Re: DOA Request- YB04489785 From: Vishal Patel <[protected]@gmail.com> To: DOA <[protected]@lenovo.com> Cc: Lencare <[protected]@lenovo.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in>, Rajeeth Rudrappa <[protected]@lenovo.com>, Mohan Balvant Salvi <[protected]@lenovo.com>, Shashikant Raj <[protected]@lenovo.com>, "[protected]@lencare.co.in" <[protected]@lencare.co.in>, "arun.[protected]@lencare.co.in" <arun.[protected]@lencare.co.in> Content-Type: multipart/mixed; boundary=001a11c1f51202cd0e051129d509 *Dear Lenovo, * *I am Not Interested in replace my new System Mother board.* *You can not replace My Laptop. Give me your Add. I can send you as a Gift..* *Please Find Here Attached Snap Short Of online Warranty Shown.. * *I am Not ready to replace My Mother board.* *Please Tell me Your Company Warranty Starting As a Manufacturing Date..??????* *I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. * *see the here attached Photos of your online Warranty Check.* *And Also You Are Not Ready To Replace My Laptop.* *Please Tell Me Which Address I have Send Legal Notice... * *Thanks & Regards, * *Hemal Patel* *Cell :- +91-[protected].* On Fri, Mar 13, 2015 at 10:06 AM, DOA <[protected]@lenovo.com> wrote: > Dear Customer, > > > > Greetings from Lenovo. > > > > Thank you for your valuable time on call. > > > > As per telephonic conversation, we would like to inform you that we > validated the documents shared and found that this case is not meeting the > DOA guidelines as there is a gap of more than 9 months from the > manufacturing date. Hence we will not be able to support further for DOA > refund/replacement of the machine. > > > > You are kindly requested to have the Lenovo machine repaired, please > confirm if we could send the engineer again to your place to fix the > system. > > Please feel free to reach us if you have any concerns pertaining to this > issue, we would certainly provide the best possible solution. > > > > *Thanks & Regards, * > > *DOA Desk* > > > > > > *From:* Vishal Patel [mailto:[protected]@gmail.com] > *Sent:* Thursday, March 12, 2015 7:09 PM > *To:* DOA; Lencare > *Cc:* [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant > Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in > *Subject:* Fwd: DOA Request- YB04489785 > > > > Dear Lenovo, > > > > I have Suffering this Issue. > ----- Message truncated ----- DOA 6:34 PM (37 minutes ago) to me, Lencare, icarebrd, Rajeeth, Mohan, customercare, arun.jose Dear Vishal, Greetings from Lenovo. Thank you for writing to Lenovo. We request you to kindly confirm us whether we can send a senior field support engineer onsite to resolve the laptop problem on priority. Sorry for the inconvenience and request you to kindly cooperate with us in this regards. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Friday, March 13, 2015 5:01 PM To: DOA Cc: Lencare; [protected]@truvision.co.in; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Re: DOA Request- YB04489785 Dear Lenovo, I am Not Interested in replace my new System Mother board. You can not replace My Laptop. Give me your Add. I can send you as a Gift.. Please Find Here Attached Snap Short Of online Warranty Shown.. I am Not ready to replace My Mother board. Please Tell me Your Company Warranty Starting As a Manufacturing Date..?????? I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. see the here attached Photos of your online Warranty Check. And Also You Are Not Ready To Replace My Laptop. Please Tell Me Which Address I have Send Legal Notice... Thanks & Regards, Hemal Patel Cell :- +91-[protected]. On Fri, Mar 13, 2015 at 10:06 AM, DOA <[protected]@lenovo.com> wrote: Dear Customer, Greetings from Lenovo. Thank you for your valuable time on call. As per telephonic conversation, we would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. You are kindly requested to have the Lenovo machine repaired, please confirm if we could send the engineer again to your place to fix the system. Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 12, 2015 7:09 PM To: DOA; Lencare Cc: [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Fwd: DOA Request- YB04489785 Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online. Why you can not Replace my Laptop?? OK You can not Ready to replace my Laptop I have to complain in Consumer Court. Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected].