Lenovo — Replacement request not being responded for Damaged Laptop Screen

The details of Issue is mentioned below. I have been contacting with Lenovo team for more than 2 months now, but problem is not getting resolved. They also stopped responding to my mails now:

This is regarding my out of warranty issue with my laptop. I have been using Lenovo Ideapad C340 which I bought from Amazon.
My Screen Got damaged and the touch stopped working. Nearest Lenovo Service Centre is located at Palanpur, Distt Banaskantha, Gujarat.

I did not get the Screen replacement from this service centre as they said that screen is not available in stock. I had also requested to repair a damaged key on my keyboard but it was also not attended to. The laptop was returned to me in as-it-is condition.

I had requested them to Order the screen from their City based/higher offices but the service as desired was not provided.

It is requested to do needful in the matter and provide the screen replacement for my laptop at earliest.
I am ready to pay the charges for the same.