[Resolved]  Lenovo — SERIOUS ISSUE WITH LENOVO SERVICE FACING FOR LAST FOUR MONTHS .

First SO# 7006285279 Second SO# 7006421833 Third SO# 7006470878 Fourth SO# 7006473387 Fifth ?? (May be this time again) Lenovo flex 10 THE PROBLEM THAT I HAVE BEEN FACING FOR LAST FOUR MONTHS TILL DATED (01.01.2015) 01. The Operating System Got Corrupted With In 3 Days From The Date Of Purchase Of Flex 10 Laptop. The Engineer Somehow Fixed The Problem. Date : 30 August 2014. Engineer Visited : 04 September 2014. Days In Delay : 4 Days ( 92 Hours From The Date Of Complaint) 02. Second Time The Laptop Was In Dead State, Noting Was Working In It. We Again Lodge A Complaint Regarding The Issue, After General Checkup From Their Side The Finally Told There Is A Issue Regarding Motherboard. The Laptop Motherboard Was Found Faulty And Though The Laptop Was Not Starting Up. Date Of Complaint : 05 November 2014. Engineer Visited Date : 22 November 2014. Days In Delay : 17 Days ( 408 Hours From The Date Of Complaint) 03. Finally The Engineer Came With A Motherboard And Installed That In Front Of Me. Then When He Push The Power Button There Is A Issue Regarding Operating System. He Told You I.E. Me Have To Bring The Disk From Customer Care I.E. Talking From Lenovo Support Team They Will Send You Your Computer Disk With No Amount. The Engineer Name Is Mr. Lenovo Bharat And His Contact No Is. 7024108158 After Informing That To Me He Went Away Giving Me The Job Sheet Copy And Have Taken The Signature. When I Again Talked To Lenovo Support Team 18004197555 They Given Me A New Shock Telling That They Will Not Provide Me Such Disk. 04. Finally There Is A Call In The Evening From Lenovo Asking Me That Weather My Case Is Resolved Or Not. I Told The Full Matter To Them. They Told Me To Install Windows And After That They Will Take My Laptop On Remote Connection. I somehow manage to installed the operating system. This Remote Connection Has Been Taken for The First Day He Have Done All The Necessary Steps To Resolve My Problem. Second Day Again He Have Taken The Laptop On Remote And After Many Hours Of Checking And Troubleshooting Finally He Concluded That My Touch Screen Is Faulty. They will change the touch screen, and after placing a new touch screen i will be able to use the touch. After placing a new touch, after doing all necessary steps its still the same. Date Of Complaint : December 1 2014 5:28 PM Engineer Visited : December 26 2014 04:08 PM Days In Delay : 26 Days ( 624 Hours From The Date Of Complaint) 05. And Now Finally After Putting A New Touch Screen, Doing All Necessary Steps To Make The Laptop Working In A Fine Condition, The Touch Is Still Not Working. THIS TIME I AM VERY MUCH SERIOUS ABOUT THE MATTER, I WANT A NEW DOA . totally not satisfied from the type of services provided to me all the time, after giving me commitment of days and time again and again there is a no such service.  I have called several time on 24th December 2014. talked to Mr. Sameer Kale (9049534652), Mr. Vishnu, and Same time To Raipur team at that day I got a response from their side that the on 26th december 2014. up to 11 or 11.30 am Engineer will be on my place. I had a call from Miss. Neelam in the evening that same day, She committed that our enginner will be on your place in the Morning 11 or by 11.60 and will fix the issue.  Today after calling again and again from morning to evening, waiting for the engineer to come on my place, I finally met an engineer who came at evening late at 04:08 PM. Still no solution i got from him too. Last time motherboard was replaced in my laptop, This time Display has been replaced, There is a remaining two item left please don't give me new excuse this time that "Sir, this time We going to Change your Hard drive May be your Touch will work, "After that, Oh! sir finally Ram, you have to again lodge a complaint regarding your "Ram", This process will continue again and again and I have to waste my time again and again resolving the issue.. Since from the day of purchase most probably 15 to 20 days I have worked on it, rest all the day It Is Suffering From Some Or The Other Problem And Still It's A Scrap For Me With No Use. Sir try to understand the problem, My laptop has been opened again and again all the screws and the scratches will take place on opening again and again my laptop. This time, I only need is new laptop from your side and I don't want any excuse regarding the issue. Lenovo laptop FLEX 10. case status after 24th of december 2014 to 01st Jaunary 2015  On 24th of December 2014, an enginner came from sysnet team named Mr. Pandit, He done the replacement of LCD with a new ldc and told he will definitely fix the problem, when he put the new scren on and fixing the display in its right place, The problem wasn’t solve then also. I asked how long will it take to be alright he replied the display driver he will install and after that it will be fixed. For that I have given him the broadband connection, he downloaded the driver and after installing the driver the touch was not yet working.  I asked mr. Amit Pandit, what is the issue, He told Iam expalining the matter to my office and asking them what to do. Further he has given the laptop on remote control (remote login from lenovo or sysnet team I don’t know excalty) the remote team look at the laptop, they have done various settings and have done installation of software etc….but then also the touch screen on my laptop is not working. Finally in the end after doing all the needful steps he talked to his senior and informed me.  Mr. Rajesh Baghel he is the senior most employee of our organization (sysnet team), he will come tommorow regarding this issue, he told this is an urjent case so he will come tommorow, i.e, on the occasion of Christmas (25-12-2014). And his decision will be the final decision, He informed me that He is an expert in our team, and he will definalty fixed the issue.  Since morining I was little excited(25.12.2014), and was thinking that today Mr. Baghel will definitely fix the issue. Since morning 9 AM I was waiting for the enginer to arrive. But from morning to evening no phone call came to me, Not even a single call from “Mr. Rajesh Baghel nor Mr. Amit pandit Informing that we wont be coming today” On 26.12.2014 (Last time when Engineer Visited and Still no needful done) Only Excuses has been received from Lenovo Side. Finally the enginner came on 26th december 2014, Mr. Rajesh Baghel, He unscrewed the laptop, he opened it, checked all the hardware components weather its fixed properly or not, he have seen the touch screen cable and have checked the touch weather its fixed properly or not. Then after assembleing all the components, and have power on the laptop. After that also the touch screen is still not working. He told he need a broadband connection to check and install all the software part and drivers again. I have given him a net connection and from his side have done all various checkups of hardwadre and software. After checking my laptop by Mr. Rajesh baghel who is the head of sysnet team, the senior most employee, Mr. Expert, he gave me a shocking reply that, sir now your some of the keys from keypad is not woking, you need to replace keypad too. The reason for not woking of touch is there is a problem in your motherboard and the touch screen. Now finally My laptop suffers from three problem 01. Flex 10 motherboard. 02. Flex 10 Touch screen. 03. Flex 10 keypad. Then after that Mr. Rajesh Baghel Talked to Mr. Darmesh or Mr. Vishnu (Lenovo team) and informed him the whole matters that the customer’s laptop suffers from the above three problem. 01. Flex 10 motherboard. 02. Flex 10 Touch screen. 03. Flex 10 keypad. All the three items on my laptop are not working. Both Mr. Dharmesh and Mr. Rajesh baghel have communitation regarding my laptop and have given me a new excuse that sir, there is a problem in my operating system. I don’t know instead of telling me the right thing that there is a hardware problem, in the end telling me my operating system is not fine. I don’t know what to say them. I have been demaing a DOA regarding this issue again and again, but instead of provideing me a new laptop they will again and again telling me we will do something, on asking them which date. Which time, they again give me excuse that sir we will do after few days. I don’t know this few days is still going from last four months. And still the case is pending i.e. on 01st Jaunary 2015. Sir, I don’t want any further repairing in my new laptop, Lenovo team has opened it several times again and again for checking and trouble shooting. All the screws region and the side panel has gone loose by doning so. Now I only want is a New laptop. My service Order History (The number of time I talked to customer care regarding the issue) Dear Customer, For S/N UB02355475. SO# 7006285279 has been generated. Pls chk status on www.lenovoservicestatus.com after 48 hrs. Regards, Lenovo August 30 2014 11:42 AM Dear Customer, In regards to SO# 7006285279 Engg is assigned and Engg visit Date is 04-Sep'14.Pls check status on www.lenovoservicestatus.com. Regards, Lenovo August 30 2014 3:16 PM Dear Customer, For S/N UB02355475. SO# 7006421833 has been generated. Pls chk status on www.lenovoservicestatus.com after 48 hrs. Regards, Lenovo November 5 2014 1:40 PM Dear Customer, In regards to SO: 7006421833, The part(s) have been Shipped and ETA is 25-Nov'14. Pls chk status on www.lenovoservicestatus.com. Regards, Lenovo November 18 2014 9:48 PM Dear Customer, In regards to SO: 7006421833, Part(s) have been delivered to the service center. Pls chk status on www.lenovoservicestatus.com. Regards, Lenovo November 22 2014 6:05 PM Dear Customer, For S/N UB02355475. SO# 7006470878 has been generated. Pls chk status on www.lenovoservicestatus.com after 48 hrs. Regards, Lenovo December 1 2014 12:46 PM Dear Customer, In regards to SO: 7006470878, The part(s) have been Shipped and ETA is 08-Dec'14. Pls chk status on www.lenovoservicestatus.com. Regards, Lenovo December 1 2014 9:33 PM Dear Concern, Greetings, We received your CaseID '7006473387'.Our executive will contact you within 48 hours.Have a nice day.LENOVO, PH NO.'0771-4072173' December 1 2014 5:28 PM Dear Customer, For S/N UB02355475. SO# 7006473387 has been generated. Pls chk status on www.lenovoservicestatus.com after 48 hrs. Regards, Lenovo December 3 2014 11:30 AM After 3rd december I have informed many person regarding the case and My problem. Mother board Replaced Copy Touch Screen Replacement Copy