Lenovo — Subject: Defective Product Delivered: Need Refund ASAP

Address:

Sundargarh, Odisha

I Manoj Sah purchased a “Lenovo A6000 Plus” mobile phone *IMEI No: [protected]* (Invoice No: # BLR_WFLD[protected] *Order Id*: *OD[protected]*)on 5th May which was delivered to me on 8th May and since then the product I received was defective and the defect was ”Display Screen Blinking”. I registered my complaint to Flip kart and they asked me to go to Lenovo service centre to get the problem fixed. Today the service centre has not only aggravated the problem but also changed the mother board without the customer’s knowledge which initially didn’t had any issue with the motherboard. They have made me run each day to their service centre saying please come today tomorrow but they haven’t been able to fix the problem yet. Instead they have replaced the mother board with some other customer’s phone. The latest slip they gave me 20.8.2015 with the *CHANGED* IMEI no was *[protected] *and listing a new defect as *“Heat Problem”.* So the service centre, sorry the illiterate service centre caused the below issues: · Changed the motherboard with some other customers phone · Could not fix Display Blinking Problem · Caused a new issue wherein the phone gets heated · Made the customer run for the whole month So, now I am totally frustrated with this and I don’t have any more patience to run each day and travel 70kms to the service centre. I need a *refund* for the defect product that was supplied to me initially or please *exchange* with a new one. Shame on you guys, this is the way you do business by cheating customers and delivering defective products and make them suffer. Also you tie ups with illiterate service centers that do not know to fix the problem but also do frauds by exchanging the phones with other customers. Please take necessary action and initiate the refund process or exchange it with a new phone. Regards, Manoj Sah A Dissatisfied Customer [protected]