Lenovo — Though having mobile warranty, not get proper service | |||||
I have purchased lenovo S850 on 5th Feb 2016 from flipkart. Com. It is having speaker problem. Initially when I checked up with Lenovo customer care service Surat they just service and return back to me when I informed them it is having speaker problem. The same issue again arouse and I checked up with Lenovo customer care service Surat on 27th August 2016, I have been told that it will be repaired within 12-15 days. After completing 16 days, when I visited service centre on Saturday 10th September 2016, I was bluntly replied that mobile is not repaired as it is out of warranty. I showed them my tax invoice as well that it is still under warranty. But I was neglected. When I asked for higher authority then Mr Anil told me it will be resolved till Tuesday and I will get a call from his side. Today its more than 20 days I have to take follow up with Lenovo team and I am unanswered. I am truly unsatisfied with Lenovo mobile service. Was this information helpful? | |||||
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Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
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I am not getting the proper service.
Vibration of the phone stops working.
When I went to the service centre they were just making excuses to come tomorrow - engineer is on leave- come after 5 days.etc.
Phone ringer stops working spontaneously.
There is a problem in software too - it shows "phone system stopped unfortunately' on the screen.
It hangs a lot.
You can not play games.
Phone heats up so quickly.
Battery backup is so poor.
Camera quality is so poor.
The picture gets blur.