[Resolved]  Lenovo — Trouble of lenovo laptop

Address:520010
Website:LENOVO LAPTOPS

I, A.BRIHATI of Vijayawada, PH;[protected]. purchased a Lenovo laptop of series no; B50-80, baring no; laptop Lenovo LMIN 13/4/1 TB./DOS- SMP13K6VK WITH INVOICE NO;22472 Dtd 10.09.2016 for Rs 29000 on date 10.9.2016 from Sweta computer park, D.no;40-5-19/9B, Opp;Siddhardha Arts college, Moghalrajpuram, Vijayawada, 520010. I have charged it for 100% and checked for battery and piece performance. I found that battery is draining out approximately 10 to 12 percent in a period of 20 minutes, even when no folder/files are loaded.
On[protected] I met the dealer and asked for the battery draining complaint. It was loaded with windows 10 and it will take more power and battery is draining out quickly.
For this he changed the OS from windows 10 to windows 8 and piece was returned to me on[protected]. The battery was checked again for 5 to 6 days and found that problem is not solved. Again I approached the dealer on the date of;[protected] for replacing the battery. He checked it and promised to replace and deliver the piece on Monday i.e.26.09.2016.But on Saturday i.e.on 24.09.2016 he requested to come and verify the battery charging by phone to my father .As he is away from Vijayawada he directed us to go and verify the battery charging. We went to shop on Sunday at 11.30 A.M. and discussed with technician and took the piece for verification at the shop only.
On opening the laptop it is found that battery is only 9% remaining.By this it is learnt that the battery is discharging speedily, And the problem remains unsolved. Hence it is clear that the problem persists with the piece [ laptop] and not with the battery. And requested you to give me a different piece the earliest, as I have to use the laptop for my study B.Tech . classes. I feel very bad of the situation as i could not use the laptop even after fifteen days of purchase. So please do the needful at the earliest.
Was this information helpful?
No (0)
Yes (0)
Oct 3, 2016
Complaint marked as Resolved 
PHONE NO; 9985917779 SWETA COMPUTER PARK VIJAYAWADA
Lenovo customer support has been notified about the posted complaint.
Sep 29, 2016
Updated by SRI RAM SAI
there is no response from lenovo customer support so far please take an action as early as possible
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4391
    Pending
    0
    Resolved
    633
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information