[Resolved] Lenscart — center of spectacles

buntykada

from Vasai-Virar, Maharashtra

Address:	414202
Website:	[email protected]

Date : 16.11.2018.
Dear sir,
I purchased two items from your lenskart.com ahmednagar store dated 01.09.2018
I. E. Spectacles 1 & goggle 1
At the cost of rs. 8990/- your order details is lenskart.com serial no is: 500 (24.08.2018).
I tried spectacles & goggle four to five days in that goggle is ok but spectacles is faulty after that i can’t see properly from your spectacles.
Then i went to ahmednagar to your showroom but unfortunately your lenskart branch has closed then i asked there, what can i do? Then he saw my spectacles then he adjusted by bending the frame of spectacles and told me that you will adjust it in two to four days, after then i tried it for two to four days again there but same problem is came.in case of my busy schedule i can’t come to the ahmednagar.
Note :- kindly suggest best way for solve my spectacles problem & also kindly call me urgently.

Thanks
Manoj gugale

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Jan 30, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2018

Lenskart Customer Care's response Dear Manoj, We are really sorry for the inconvenience caused to you. As discussed with you we will place a replacement order for you once the product will be picked up as an exception. Please be rest assured we will resolve your concern at the earliest.

Verified Support

Dec 29, 2018

Lenskart Customer Care's response Dear Manoj, As discussed, we are closing this case as of now and it will be re-opened once you will write us back.