[Resolved] Lenskart — 200 off of 1000 order code/ voucher is not valid!

@di11

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh
Website:	lenskart.com

I have been trying to purchase a few sunglasses from lenskart since this past week. First off, it prompted me to give me phone number and email id for this 200 rupees of 1000 coupon and at checkout it says that the code is invalid!

I have tried the process 3 times with different computers and the codes never work.

Also, i have found other people who have the same problem.

I will have a screenshot below for additional proof.

Please resolve this issue asap.

+1 photos

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Sep 12, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Lenskart Customer Care's response Dear Customer, we regret the inconvenience caused to you. Kindly share your contact details so that we can assist you further regarding your concern.

Aug 02, 2017

Updated by @di11 Contact details +91 [protected]

Verified Support

Aug 03, 2017

Lenskart Customer Care's response Hi Aditya, as discussed, we have canceled you current order and you can place the new order with the discount coupon. Please note the discount coupon will be valid only on single product offers, not on the Buy 1 Get 1 offer.