| Address: | Chennai, Tamil Nadu, 600037 |
| Website: | www.lenskart.com |
I placed an home check up request in december' 2017. When a guy came for check up, i asked him to place an order under my mobile number for communication but he placed it under my brother's number to achieve his monthly target..
I placed an order of two specs @rs.4480/- on 23rd dec'17..
I was in the hurry to travel to hungary by jan 8th'2018.. I told him very clearly, i want the product to get deliver before of my travel date.. But lenskart people have canceled my order without any information or my confirmation.. That sales guy had registered my order under my brother's number so i haven't know about this..
When i check the reason for product delay with the sales guy, then only i came to know about the product cancellation.. Immediately he reordered the product and informed me that it will get delivered before my travel date.. But both the product got delivered only after 8th jan'18.. So i asked him to process refund.. Later no response from him.. I keep on calling him but he haven't respond me..
So i have written a mail for product pick up to lenskart directly.. Pick up guys are very cleaver than that sales guy... He picked up only one product.. Later my continuous follow up, that second product got picked up on 15th feb'18, finally i got an email confirmation for refund on that day and asked me to wait for 5- 10 working days...
But i haven't received the amount in my bank account... Later one month of that so called waiting time, i've written a mail again, suraj has replied me that he will reprocess the order and send it to hungary with additional 1000rs as shipping charges..
At that time i was unable to reply him with the address, since i was on travel, haven't check my mail.. When i'm returning from trip, another email received from lenskart stating that they are closing the ticket since i haven't respond them within 2 days.. They have closed this issue without resolving... I asked the explanation, how could you people can close the issue neither delivery my product nor refund my money.. Then they come up with another new story of store credit now.. It will take another 2-3 days to get credited in my account as they said.. But the issue, i haven't place the order from my personal lenskart account, that sales guy has placed it from his professional account.. Even that poor customer support people haven't realized that how could i get it from his lenskart account
Tell me, where i made a mistake here...
Sales guys denied to place my order with the same number in which i already requested for home check up for his beneficial.
Lenskart guys cancelled my order without any information
They delayed my new order
They made another mess in product pickup and delayed it for more than one month
They delayed to process refund for another one month
They are keep on sending an email stating that they forwarded my issue to concern team, but till now no proper response
They delayed to resolve a simple issue for more than 4 months
The only mistake is, i placed an order with lenskart that too with the help of that sales guy austin ([protected])
It is not a dress, accessories or something which i ordered.. My eye power has increased, i order spectacles for my emergency and basic need.. They are dragging this small issue to this many days.. If they could have inform me before, i could gave look for alternate also.. Already 4 months got over, they are holding my money for this many days
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