[Resolved] Lenskart — Bad Experience at Lenskart, Nanakramguda, Financial District, Hyderabad outlet

ajsoft

from Hyderabad, Andhra Pradesh

Dec 18, 2021

Address:

Sri Sai Gayatri Towers, S NO-142, Financial District, Nanakaramguda, Telangana 500032

I went to Lenskart outlet at Sri Sai Gayatri Towers, S NO-142, Financial District, Nanakaramguda, Telangana 500032, today on 18th Dec. I wanted to buy eyeglasses but no one even bothered to help out with glasses or frames.
It looked as though everything is self service, we need to buy frames, but glasses, set them in the frame and then go.

There was just 1 other couple in the shop, and everyone was showing frames to them only. You should put up a sign in the shop that we only need to buy frames, get the right glasses, set them in the frames and pay the amount.
Pathetic.

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Mar 3, 2022

Complaint marked as Resolved

Verified Support

Jan 27, 2022

Lenskart Customer Care's response Hi There! We are sorry about your dismaying experience. We will use the feedback to make us better and to ensure this does not happen again. Please share your details with us at [protected]@lenskart.com and we would like to investigate your feedback further.