[Resolved] Lenskart — Bad experience with Lenskart

Clarajosh

from Hyderabad, Andhra Pradesh

Jan 10, 2022

Website:

www.lenskart.com

Ordered multi focal lens online on 20th December 2021 with lenskart online. Delivery was on 26th December. But product not received. I requested them to cancel the order and initiate a refund. Each time I contact, different cc attends and asks to wait for 24hrs as order not synced. Almost waited for more than 12 days. I am contacting them daily, but same response every time. I request lenskart to pls refund my amount. Order id: [protected]

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Jan 17, 2022

Complaint marked as Resolved

Lenskart has refunded me the amount for the undelivered product. They mailed me from [email protected] and apologized for the poor customer service and refunded the amount.

Jan 11, 2022

Updated by Clarajosh After several days of follow-up, now lenskart says they did not receive the payment at all whereas I have the full proof of the payment being credited to them. I want lenskart to refund my amount back without any further delay.

Verified Support

Jan 18, 2022

Lenskart Customer Care's response Dear Clara,

Greetings from Lenskart!

We would like to inform you that refund of Rs 2700 is completed from our side on 13.01.2022. This amount shall reflect in your account/original mode of payment.

- 7-10 working days if the original payment was made via debit/credit card or

- 3-5 working days if the original payment was made via net banking

We understand that no amount of apology can fill the bridge which has been created because of the bad experiences you had with the services. However, as a goodwill gesture, we are offering you a 20% discount on your next purchase as you are one of our valuable customers. Which will be applicable on eyeglasses and sunglasses in Lenskart Air, Vincent Chase, and John Jacob products.