[Resolved] Lenskart — bad frame quality with no repair & replacement guarantee

basantkiss

from Bhubaneshwar, Odisha

Address:	Khordha, Odisha, 751024
Website:	Lenskart.com

Hi,

Lenskart, being such a professional online optical store, has now grown up to such a level that, they fail to listen to their customers complaints. After referred by one of my colleague I had gone to Lenskart for ordering eyeglasses for my daughter. But it is my bitter experience and it is better to go to a small shop rather than booking online without knowing and checking the quality of the product and paying in advance. But if you buy from the local shops, you can check the quality and then pay and even in case of any defect they repair or replace the product/accessories. But in case of Lenskart, you have to pay beforehand without knowing the quality of the product and after that no body will listen to you to address any complaints at all.

My experience about Lenskart is that, it's just like any other fraud online agent, which is looting the customers and I decided to spread the message through social media so that the other buyers will be careful before purchasing any item directly from the online portal.

In fact, I had ordered “ Black Orange Full Rim Round Small (Size-48) Vincent Chase URBANE ACETATE VC E11259 -C4 Eyeglasses-Product Id:128542 HSN Code:"9004" Order : # 7853078 Order Date: 22/08/2018 and It has been hardly a month that spring/rubber of both the side are almost damaged. This was for my daughter and she is suffering a lot as the frame has got broaden and slip-away from her nose.

This shows the quality of frames Lenskart sold to its customers and when I contacted LENSKART, Plot no:516/1810/4268, Patia, Bhubaneswar, for servicing, the executive told they cannot do anything as it has been broken and parts are missing. I have requested several times to repair the frame for which I will pay the charges but they denied to repair or replace the frame.

This is your customer support, you guys know only to sell and attract customers by giving first frame free offer and never bother about the quality of products and we the consumers are the victim of your fraud business eventually.

with regards
Basant Behera
[protected]

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Nov 2, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Lenskart Customer Care's response Dear Basant, please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. Request you to allow us some time to get the details checked. We will connect with you shortly to assist you.