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[Resolved]  Lenskart — bad quality broken frame which is still in warranty but lenskart not rectifying issue

Address:Chennai, Tamil Nadu, 600089
Website:lenskart.com

I have purchased spectacles from lenskart (Order id: [protected]) on 28-may-17 and they are still on warranty. The specs are of very low quality and looked filthy even when i received it. I took it to the outlet after receiving the order and asked them to change this damaged product, but they assured e that the product will not have any issue and they will change it if ever the product created any problem. Not the product got damaged on its own at the same place about which i had raised the question at the time of purchase but the outlet is denying its responsibilities to rectify the issue.

The lenskart website should have mentioned on its website that no after sales services would be provided to its customers so that i wouldn't have bought it.
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Apr 26, 2018
Complaint marked as Resolved 
The issue was resolved by Lenskart as they provided me a replacement for it. Thanks a lot.
Lenskart customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2018
Lenskart Customer Care's response Dear Shobhit, we regret the inconvenience caused to you, please allow us some time to get the details checked and we will connect with you to assist with the best possible resolution.
Verified Support
Apr 10, 2018
Lenskart Customer Care's response Dear Shobhit, as discussed, your replacement order has been already delivered and you are satisfied with it. hence we are closing this ticket and it will be re-opened once you will revert us back.
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Comments

I have placed an order with ref no [protected] and the frame i selected was of see green colour but i received the sea blue colour frame which is such a disappointment.
Help me with my issue and looking forward to a quick response
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