[Resolved] Lenskart — bad quality lens and aqualens solution

 
1 Review
India
 Pritika goenka on May 4, 2019
I bought aqualens solution from lenskart showroom in bopal. The solution is causing irritation and redness in eyes.
I want this solution to be replaced or refund as soon as possible.
The quality of bausch+lomb lenses was also not good, one of the lenses was torn and i could not use it. I am not happy with services and want my complaint to be solved as soon as possible
Complaint marked as Resolved Jun 24, 2019

Complaint Status


[May 04, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, May 04, 2019
Dear Pritika! We regret the inconvenience caused to you. We are very disappointed to see your dissatisfaction. We wish to inform you that we do have "14 days no question ask return policy" along with the 1-year manufacturer warranty under which you are eligible for return of the defected product. You can opt for a replacement or refund. We would request you to share your contact/ order details with us so that we can check your concern and address accordingly.
Verified Support
Lenskart Customer Care's response, May 05, 2019
Dear Pritika! We are waiting for your response. We would request you to share the order details with us so that we can assist you with the best possible resolution.
Verified Support
Lenskart Customer Care's response, May 06, 2019
Dear Pritika! We tried to connect with you here, however, we have not received any response on that. Since there is no heard back from your end. We are closing your concern for now. Please feel free to write to us back on [protected]@lenskart.in so that we will glad to assist you further.
Verified Support
Lenskart Customer Care's response, May 19, 2019
Dear Pritika! As discussed over the call. We are glad to know that you are happy with the provided replacement order. We are closing your concern for now. Please feel free to write to us on the same email which we have sent to you if you need any assistance in the future.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    89%
    Complaints
    748
    Pending
    25
    Resolved
    662
    phone
    +91 99 9989 9998
    location
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    Lenskart - bad quality lens and aqualens solution