[Resolved]  Lenskart — bad quality & pathetic support by lenskart.com

Address:

Dehradun, Uttarakhand, 248001

I ordered for 2 eyeglasses by visiting there offline store in dehradun on 26/05/2018. My order id is : [protected]. Here is the order screenshot : http://prntscr.com/jpy2pw

I had received the first eyeglass after 4 days and second one after 5 days via bluedart. When i had received the first eyeglass i noticed that its having serious quality issues (Infact the flame is broken) here is the picture of the same http://prntscr.com/jpy3mh

Then i emailed the same to their support team. After 2 days when i have not received any response i called their customer care number and he said that the same can not be replaced because we do not have stock and in order to refund i need to return both the eyegalsses. I am still writing to their support team ([protected]@lenskart.com) but till date i haven't received any email or call.

It seems that lenskart is not interested to customer support and they are looking to sell anything. Really horrible after sales support and the quality is really bad. I suggest all to never buy anything from lenskart, it sucks, better you give that money to a beggar.