[Resolved] Lenskart — bad quality product | |||
I bought lenskart's brand frame (Vincent chase) from its air flex range with blucut powered glasses. [order reference # [protected]] The pictures shown on the product shows as if it can be twisted in any sense and it is very flexible and light frame. But the frame's material is really stiff and broke on its on while wearing normally in sitting position in around 6 months. Lenskart provides 1 year warranty but they are not accepting it as it is a breakage which they do not cover in the warranty. But i want to say, that this is because of the cheap quality of the product contrary to the marketing. The product's manufacturing and design is not up to the mark, which is leading to breakage and it is a manufacturing issue. When i went to rate the frame 1 star, i found other people's reviews with exact same thing happening to them, the frame breaking from the same position on its own because of the pressure from lens fitting within. I would like lenskart to provide me with the replacement. Was this information helpful? | |||
Oct 20, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Sep 15, 2019 Lenskart Customer Care's response Dear Nitin, we are really sorry for the dissatisfaction and the inconvenience. We never want our customers to have a bad experience with us. We will connect with you soon to provide you with the resolution.
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