[Resolved] Lenskart — broken frame has not been replaced free of cost | |||||
On november 18, 2017, i had order a "black full rim small (Size -49) vincent chase teenrangers vc e10352-c3 eyeglasses" product id - 18374" One week ago (From the date of complain), when i was wearing sun glass, left side arm of it remained in my fingers and rest of product saved from falling down and i stood astonish that how such a costly product can perform poorly. I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty. The product cost is inr 2128 and i don't understand that how come such a costly product may have poor quality of materials and service refused. This is annoying because for last 10 days; i am not able to use it and shop sales person has told to me that we are helpless unless you pay money for the new frame. Inr 2128 matters to me and matters to everyone. My trust with lenskart has gone down as they sale inferior products which are not worth. Was this information helpful? | |||||
Mar 28, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Feb 13, 2018 Lenskart Customer Care's response We tried calling you, however, were unable to connect with you. We request you to share some clear images of the product so that we can get it checked with the concerned department and assist you with the best possible resolution.
Verified Support Feb 13, 2018 Lenskart Customer Care's response Dear Narendra!! We tried calling you on your registered number with us multiple times, however, unable to do so. We are sorry to inform you that in absence of any response from your end, we are not able pursue this further. Please connect us for any assistance required.
Verified Support Feb 22, 2018 Lenskart Customer Care's response Dear Narendra!!As per our telephonic conversation, we have credited the amount of Rs.2128 in your Lenskart wallet for the returned product under manufacturing warranty. We request you to visit any nearest Lenskart store to choose the product id and get the replacement order placed or you can also share the Product id with us for any assistance required.
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