[Resolved] Lenskart — broken frame with in 2.5 months

TECHNO WIZARD

from Sivaganga, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600064
Website:	Lenskart.com

I have purchased a blue vincent chase eye glass with golden membership.but the frame is broken after 2.5 months..I bought it in the rajkilpakkam chennai showroom.when i approached them their answer is not satisfactory.so plz i have warrenty and want to replace the frame. Although the service was good while purchasing new frame..But afterwards for any problem the service is not satisfactory.

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Aug 10, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Lenskart Customer Care's response Dear Customer, please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Kindly share your order number/contact number with us so that we can assist you better.

Verified Support

Jun 28, 2018

Lenskart Customer Care's response Dear Customer! Unfortunately, in the absence of any response, we are unable to pursue this further. Hence, we are closing this ticket. Please write us back for any further assistance.

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Comments

TECHNO WIZARD

from Sivaganga, Tamil Nadu

This is my contact number :+[protected]

THisGUY

from Bengaluru, Karnataka

I ordered 2 frames with glasses, after registering as a premium member. I was told i will get them within 7days, when i visited they told only 1 arrived due to technical error, that too i called them before reaching store to ask if both were ready and they confirmed it. Its been more than 12 days now, even now the second lens didn't arrive.