[Resolved] Lenskart — Broken Lens Received

Nathan GL

from Chennai, Tamil Nadu

Oct 11, 2022

Address:

Ambattur, Chennai, TN

Dear Sir/Mam,
A few days before on 4th/10/22, I have ordered new lens for my existing frame (also own make Vincent chase) with latest vision specs to lenskart and fully paid (Rs.1960), on 8/10/22 received a message saying my order is ready and asked me to collect the glasses from Ambattur store (Chennai, TN). At the time of taking delivery, I found that the lens is chipped off on right eye lens, and the store personal said they will replace and asked me to collect after two days, and yesterday I have called the store to confirm for collection, but they are replying they have sent a mail to Customer care yet to get reply from them for replacement. Since I have only one reading glass, kindly look into this issue and expedite soon for replacement of lens.

All I now want is to get my lens replaced and handed over to me ASAP.

Regards,
Nathan GL

Was this information helpful?

No (0)

Yes (1)

Nov 12, 2022

Complaint marked as Resolved

Oct 11, 2022

Updated by Nathan GL Update on the above complaint,
Lenskart app is showing the order is handed over to customer.

regards,
Nathan

Oct 11, 2022

Updated by Nathan GL Update on the above complaint,
The Lenskart app is showing the order is handed over to customer. which is not correct the glass is still with them. kindly expedite.

regards,
Nathan

Verified Support

Oct 12, 2022

Lenskart Customer Care's response Hi Nathan! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.