[Resolved] Lenskart — Charging double than price tag

changesh2004

from Mumbai, Maharashtra

Address:	500008
Website:	www.lenscart.com

I have spend 30 minutes at Lenscart outlet at somajiguda hyderabad and selected a product and the price tag shows Rs 629, and when i proceeded for billing they are asking me to pay RS 1045, when questioned the manager he says its their policy to change the prices and they dont have resources to change the price tags when the price changes. That to he says they change it everyday for no reason.

AS per law these guys are not suppose to change anything above the price tag, I going to file an FIR against the manager who was abusive to me and also on Lens cart for charging me double the MRP.

Attached is the letter from manager he gave me in writing that they charge more than MRP.

Please do the needful and take action against Somajiguda branch Manager of lens cart and give me a explaination or I will file and FIR against the unlawful thing you guys are doing.

Regards,
Changesh Khan
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 3, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Lenskart Customer Care's response Dear Changesh, we deeply regret the unpleasant experience you had with us and would really want to thank you for bringing this to our notice. We'll take this up internally and sort this out.

Verified Support

Jan 03, 2017

Lenskart Customer Care's response Dear Changesh, as per our telephonic conversation, we'll ensure that immediate steps are taken in order to implement the suggested changes. Once again, we deeply regret the unpleasant experience you had with us and going forward, we'll ensure that we will live up with your expectation.