Lenskart — Cheated by lenskart

I have ordered 3 computer glasses including frames from lenskart, from lenskart android app. Vide order number [protected] on 16th August 2021, other one order number [protected] on 24th August 2021 and third one, order number [protected] on 24th August 2021. These all are computer glasses i.e. “BLU BLOCK ANTI GLARE” lenses as mentioned in the order details, and this is what I have received. Further these people claim it to be “SCRATCH & SMUDGE RESISTANT” as mentioned under the order details.
But shockingly, on the very gentle use, the scratches occurred on the lenses, so I have complaint lenskart regarding the same, to which one of their agent Payal called me and stated that these are not scratch resistant (which means that lenskart cheats their customers by giving fake description in the website), Payal further stated that lenskart will exchange my products and further after around 7 days i.e. on 16th October 2021 they picked up all 3 orders (computer glasses).
Then on the very next day I received email by lenskart in which the exchange link was not working, so I asked them to call me on my mobile. And finally, somehow, I received the call from Himanshu Aggarwal stating that he would be helping me to place exchange order, I informed him about the exchange link they have sent me is not working, to which he said that there are some issues in the android app and further he can help me in placing the exchange order.
Now after making me run from pillar to post, and after around 12-13 days of regular follow-up from my side, Himanshu Aggarwal from lenskart has emailed me saying that they will not send the same order with the same quality lenses but will give the same frame with dummy glasses in one order and their basic lenses in the other 2 orders.
Eveytime on call they make the commitments that the next day they will place my order but all in vain as they don’t want to send the orders. It is a group or 3 persons in lenskart i.e. Himanhu Aggarwal, Jyotsna and Payal Prasad, these people are trained in cheating lenskart innocent customers and in making false and fake commitments to their customers.
I have called lenskart customer care and inquired about there head office or corporate office where I can complain but all in vain as they keep on saying that they do not have any such information and further as per them their corporate office in Faridabad is also closed and now, they don’t have any other office available. Then I have requested them whether I can talk to their supervisor or manager, to which I was informed that I will get their call back, which I still have not received.
Everyday Himanshu Aggarwal or his so-called colleague will contact me and confirms that the very next day my order would be placed but till now they are only making false and fake commitments for which they are trained.
Shockingly, these lenskart staff does not have any information about there founder Mr. Peyush Bansal or Mr. Amit Chaudhary. It seems that there founder is not interested in lenskart anymore, as only because of which there staff is cheating its innocent customers.
It is 28th October 2021 and there is no update from lenskart, they have looted my hard-earned money and as well as my 3 pairs of computer glasses.