[Resolved] Lenskart — Cheating about expiry time of gift voucer | |||||
Hi Lenkart Management, I have just called ur your helpline from my phone No. [protected]. Please listen to the recorded audio aswell to get insights. I hv purchased a voucher with Valid until: 30 sept, Its written over there valid until/Use by 30 sept. When I used the coupon on 30sept night, it didnt work. Because you have expired the coupon on 29sept midnight itself which u claim 12 AM 30sept. Pls note that this is misleading, I have recorded my last call with lenskart where intially they agreed that voucher should wotk on 30 sept evening/night also. Pls check and get back on this escalated compliant. Aman [protected] Was this information helpful? | |||||
Oct 12, 2015 Complaint marked as Resolved Lenkart provided quick support and resolved this issue immediately. They called me and re-activated the voucher. I appreciate them.!! Verified Support Oct 08, 2015 Lenskart Customer Care's response Dear Aman, thank you for talking to us. As discussed, we will get the issue checked and will get back to you with in next 24 hours.
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Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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Thanks for your efforts in resolving this so quickly, and enhancing customer experience. I really appreciate lenskart's
co-opertion in providing customer satisfaction.
I hv checked that voucher is active, I will order the products online on lenskart website. Thanks!!