In store Sales Representatives are Highly misleading customers to purchase Insurance policy on every order with a false commitment that any accidental damage will be taken care for 1 year and you will be assured for replacement.. In last 1 year I had purchased glasses for my complete family from lenskart approx to value 40k - 50K. These purchases were done in 3 different stores of different places (chennai, Hyderabad, pondicherry). I have availed insurance in most of my order due to above false commitment. Today spare glass which was in its case for long time found to be broken. I am not sure whether it was quality issue or Accident. So I had taken it to lenskart to avail the insurance for the first time. But I came to know many things which shocked me and not said during sale.
1. Insurance not provided by Lenskart and its third party (Not a major issue)
2. It is subjected to rejection (not said during sale)
3. Claim will be given only for partial amount and it might vary. (Completely opposite to what said to me during sale)
All three sales executives misleaded / scamming me to sell insurance saying only below conditions
1. Insurance can be claimed only once in 1 year
2. It is applicable on either of 1 product in a order, whichever breaks early within a year
Only this is what is said. For claim of 800 I spent 400. Now additional minimum 800 I need to pay to replace this specs. I hope for 1200 I could have got a new frame itself (my glass not broke and it can be used again). No use of availing insurance. Was this information helpful? | 
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