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Lenskart — Claim rejected 6 time

Claim rejected 6 time Due to the model number not available on the frame. Again 7th-time claim submitted ( I visited the store almost 15 times within 2 months) and set email to Lenskart (Naresh Sharma).

Attached the details .
invoice #[protected]

Please fix the issue ASAP.
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Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2021
Lenskart Customer Care's response Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
Verified Support
Oct 03, 2021
Lenskart Customer Care's response Hi Anil! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
Oct 03, 2021
Updated by Anilkumar401 The seventh claim also rejected and no relay from Naresh Sharma (Lenskart )
Verified Support
Oct 09, 2021
Lenskart Customer Care's response Hi Anil! While we'd love the opportunity to regain your trust, and we would really want to serve you to complete your purpose of visiting the store, as we leave no stone unturned to render a perfect shopping experience to our customers, and hence, we'd like to offer a replacement against the product. We are committed to resolving your concern, so we request you to share your consent with us so that we may proceed further accordingly.
Oct 09, 2021
Updated by Anilkumar401 Today I got an email like new comments added.
But no comments added.

Email:—

A new comment has been added to Lenskart - Claim rejected 6 time
Oct 09, 2021
Updated by Anilkumar401 comments updated,

Thanks you please fix the issue ASAP.
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Comments

My claim firstly approved and due delay it got closed and raised new claim request from store Karimnagar at July 4th 2022 after visiting several times to store and follow up they did provide any update till 2 weeks and after 14 days that they are saying my claim was rejected today, I want the resolution as soon as possible.

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