[Resolved]  Lenskart — coating issue on sunglass

Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then
They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase.
Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree.
They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable.
In today's mail mr manas denied to return the product. Mail is appended below-

Order ref #[protected]]

Good morning mr lalji,

Greetings from lenskart!

I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you.

Thanks for your patience and understanding.

Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm.

Regards,
Manas
Resolution officer

I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law.
I seek your intervention in the matter to resolve it.
Hoping for your cooperation
With regards
Lalji srivastava
Ex jt director
Drdo min of defence