[Resolved]  Lenskart — coating peeled off

Address:New Delhi, Delhi, 605013

While i showing the lens to the chennai show room during March-2017 and they told simply it is a scratch and the technician conformed me that it not at connected with the lens coating.My lens coating has peeled off completely from 1.6.-2017 on right lens and left lens started peeling off from Aug-17 onwards and it purely of the coating failure.it is a wrong coating done by lenskart.While showing the one lens to them and the told me that it is a scratch and now it almost entire coating has come out.

I purchased the lens on june 2016 .
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Feb 8, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2017
Lenskart Customer Care's response
Dear Customer! Our sincere apologies for the inconvenience caused to you. Please share your order details with us so that we can assist you better towards your concern.
Verified Support
Dec 22, 2017
Lenskart Customer Care's response
Dear Customer! Our sincere apologies for the inconvenience caused to you. Please share your order details with us so that we can assist you better towards your concern.
Verified Support
Dec 23, 2017
Lenskart Customer Care's response
Dear Customer! In the absence of required response, we're, unfortunately closing this ticket. Please feel free to write to us for any assistance.
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