[Resolved] Lenskart.com — re: replacement of spectacle

Subhash Kuchimanchi

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122012
Website:	www.lenskart.com

I've bought spectacle from lenskart, however they have sent me spectacles of a larger size. When i asked for a right size, they don't have. Now they are asking for more money for choosing another replacement product. Need a resolution for loss of time and effort. Reference # [protected] and #[protected]. I've returned the spectacle of larger size, and chose a spectacle of my requirements. Though they say that the spectacle is free as per my purchase offer, now i'm asked to pay more.?

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Sep 7, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2017

Lenskart Customer Care's response Hi Subhash, we apologize for the inconvenience caused and the plight which you have gone through. We have sent you an email yesterday and we would request you to share your consent about it so that we can help you further.