| Address: | Jammu, Talab Tillo |
Hello Concern,
I am writing this mail to bring your attention to the poor service provided by your Talab Tillo, the Jammu dealer.
On 8th August my aged father placed an order from your talab tillo, Jammu outlet (invoice attached).
After that, he had pathetic experiences with your dealer which are specified below:-
1) Your dealer called him to pick up the order from the store, he visited but as per the doctor's examination, they have put his right glass lens on the left side and left glass lens on the right side.
After complaining dealer asked him to visit again.
2) After 1st pathetic experience, he visited again, but he found one large scratch on his left lens. He asked to fix it but your dealer was taking it easy and forced him to take it. He denied and requested to fix it again.
3)After some days he visited again and confirmed on call but this time they said by mistake your box have been taken by another person and it will take some more days to get from there.
Above are the experiences, which my aged father is facing from your dealer. Being aged he is travelling 25 km from home to get his lens fixed and for the past several days, he is not able to see properly. Requested you to take immediate action on this otherwise, we have to approach customer court for this.
Being a reputed company & this kind of service and behaviour is not expected from you.
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