[Resolved] Lenskart — complaint not resolved coating issue on sunglass | |||
Dear sir, Good morning Please refer to my complaint dated 17.3.2000 placed below not yet resolved. Status in this forum shows resolved. Please do the needful to resolve the issue. Thanks Yours sincerely Lalji srivastava Ex joint director Ministry of defence/drdo — – — Good morning, I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected]. I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/. The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase. Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree. They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable. In today's mail mr manas denied to return the product. Mail is appended below- Order ref #[protected]] Good morning mr lalji, Greetings from lenskart! I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you. Thanks for your patience and understanding. Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm. Regards, Manas Resolution officer I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law. I seek your intervention in the matter to resolve it. Hoping for your cooperation With regards Lalji srivastava Ex jt director Drdo min of defence Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support May 10, 2020 Lenskart Customer Care's response Hi Lalit, as discussed, please feel free to write back post the lockdown so that we can help you with it and resolve the issue.
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