| Address: | 88 New Noapara Colony2, AK Mukherjee Road, Kolkata - 700090 |
Dear [Lenskart Customer Service],
I am writing to bring to your attention an unfortunate incident that occurred during my recent visit to your store. Approximately a month ago, I purchased a pair of glasses from your outlet, and unfortunately, one of the legs of the frame was accidentally broken. I visited the store to replace the frame and was met with a less-than-professional attitude from one of your representatives.
Initially, the representative seemed unwilling to assist me, suggesting that the frame was not purchased from your store. However, after explaining that I had indeed purchased the frame from your outlet, I offered to pay for a new frame. The representative proceeded to "self-engineer" a solution by attempting to fit the lenses onto another frame. Despite my reassurance that there was no hurry, the representative persisted and ultimately scratched my new lenses in the process.
Unfortunately, when I brought this to his attention, the representative denied responsibility and suggested that I pay for a warranty extension to receive a new pair of glasses. This behavior was not in line with the professionalism I have come to expect from Lenskart.
I am writing to raise a formal complaint about this incident and to request that the matter be investigated thoroughly. While I understand that mistakes can happen, it is concerning that the representative in question denied responsibility for the damage caused to my glasses. I would like to emphasize that my main priority is to have my glasses fixed promptly, and I hope that this can be arranged as soon as possible.
Furthermore, I would like to request that the representative in question be informed of the importance of taking responsibility for their actions and upholding the professional standards expected of Lenskart employees. While I do not wish for this individual to lose their job, it is important that they are made aware of the severity of their actions and take steps to prevent similar incidents from occurring in the future.
Thank you for your attention to this matter. I appreciate your assistance in resolving this issue.
Sincerely,
[protected]
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