[Resolved] Lenskart — contact lens | |||
I purchased two boxes of bausch and lomb purevision 2 hd contact lenses online, form lenskart and sadly all the lenses were of extremely poor quality which got me severe eye infection. I had red teary eyes every time i wore the lenses, initially i though it's because of some dry eye problem, but then i realised it's the poor quality lenses. I tried all the six pairs that i ordered thinking that may be this time it will be fine, but sadly every time i got the infection. Later when i tried the same product from a different store, it worked absolutely fine. So it is clearly the lenskart lenses which affected my eyes severely. I am extremely disappointed with the product quality, the pain i had to go through and the price i had to spend on buying the product. Hence i want a full refund of my money without further delay. My order number was [protected]. Kindly let me know the process further. Regards, Jayeeta sen Email id: [protected]@yahoo.com Was this information helpful? | |||
Feb 23, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jan 09, 2018 Lenskart Customer Care's response Dear Jayeeta, we apologize for the unpleasant experience. We tried calling you, however, we couldn't reach you. Please share a suitable time and an alternate number to reach out to you so that we can discuss this further. Please feel free to write to us for any assistance.
Verified Support Jan 12, 2018 Lenskart Customer Care's response Dear Jayeeta, as discussed, you have used all the contact lenses hence, it is not possible to refund the complete amount. However, we can provide you 50% discount on your next purchase as a gesture and this is the best possible resolution which we can provide you. Your feedback has been highlighted. We ensure to renovate further required improvements. Please feel free to write to us for any assistance.
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Comments
Placed order for 2 frames on Monday and was told in 5 days U will get it. It's been more than that but no glasses have been given. There is one standard answer that order is in courier. There is no escalation point. No store manager. And the people in the store are very very rude and arrogant.
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