[Resolved] Lenskart — Contact lens delivery

Atul Choudhari

from Mumbai, Maharashtra

Address:	400606
Website:	Lenskart

Placed order for contact lenses, no news or delivery till next 25 days. Called customer care. It's pthatic. They are not aware of order status. Promised to revert in 48 hrs. But no show after 48 hrs. Same story reoeat- call customer care and they are still working to know status again promise 48 hrs to confirm status and again no show after 48 hrs... After 3 weeks, cancelled the order. Lenskart is not bothered to even inform status after repeated complaints... Worst store, they are cheating customers.

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May 18, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Lenskart Customer Care's response Hi Atul, we apologize for the inconvenience caused. We request you to share the order id or registered contact number with us.

Verified Support

Apr 14, 2017

Lenskart Customer Care's response Hi Atul, you are requested to share the required order details with us so that we can resolve the issue as per your expectation.

Verified Support

Apr 15, 2017

Lenskart Customer Care's response Hi Atul, you are requested to share the required order details with us so that we can resolve the issue as per your expectation.

Verified Support

Apr 16, 2017

Lenskart Customer Care's response Hi Atul, as we have not received any response from you hence we are closing this complaint. Please write us back with your order details so that we can help.