[Resolved]  Lenskart — contact lenses received damaged

Address:560071

I have ordered contact lenses through lenskart and this is the 3rd consecutive time I have received damaged lenses.
Each time the left eye lenses are fine but the right eye lenses are chipped or cracked on the edges. I have called the lenskart customer support for my previous order but did not receive any help. Below are the details of my previous order.

Order# [protected]
Placed on 11 April 2019
Item Bausch & Lomb Soflens Toric 1 lens
PID 112775
QTY 6

This is really disappointing as it's the 3rd time I have received the damaged lens.
Please help me in getting this sorted out.
Thanks,
Shubhra Gupta
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jul 14, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2019
Lenskart Customer Care's response
Dear Shubhra! We deeply regret the inconvenience caused. We never want our customers to experience anything like this. Considering the same as important we will be contacting you shortly so that we can assist you further.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1643
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information