Lenskart — Customer experience at your store

Here is my experience of 11.05.2023 at your Chandivali Store (Shop No. 3, Lower Ground Floor, Wing C, Lake Primrose Commercial Chandivali Mumbai, 400076) : I use -5 power glass, which got broken due to sudden drop this evening so i immediately reached the nearby lenskart store (1 KM) at 8.35 pm but on reaching there I saw that your store has posted a boy at the gate to tell that after 8:30 PM no new customers are allowed to enter because the store employees have to go home at 9. Now it doesn't matter to them what someone who uses glasses of above power will do without his glasses (at least a day would have been saved), while on the site you say that above stores are open till 9 pm. Kindly at least mention correct store timings on your site, app and google. What kind of experience do they want to provide to their customers.