[Resolved] Lenskart — defective and cheap quality lens appear scratches in glasses

malaykumarghosh

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700078

I have placed order vid no.Order ID: [protected] on Lenskart for Carrera CA8800 Shiny Black 29A Eyeglasses Product Id : 87095 with Lens on[protected] which delivered to me on[protected].
The Quality of Glasses is worst, within 3/4 month scratches appear on one of the glass. Though it was clearly mentioned one of the features in order as "Crack & Scratch Resistant". When I approach to the outlet near Kasba, Kolkata they refuse to provide any service even not got any help when called in support no[protected], on request they given a complain no. 8837132 without any further support.
My Experience with Lenskart is very disappointing and very much decertified because poor quality after sell service or no service provided by lenskart. I must think in future before visit lenskart again.

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Jul 22, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

Lenskart Customer Care's response Dear Malay! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.

Verified Support

Jun 18, 2019

Lenskart Customer Care's response Dear Malay! As per our telephonic conversation, we regret to inform you that the free of cost replacement of lenses would not be possible as the scratch cannot be repaired and also did not comes under the warranty.
Further, as you are our valued customer, we have already provided you with the best possible discount of 35% discount on the lens only order.